FAQ's

Got a Question? We've Got the Answer!

I made a mistake with my order. How do I change it??
Please contact us at contact@dalas.shop for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet..
How can I track my shipment?
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
What forms of payment are accepted?
We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay and Paypal.
How do I know if my payment has been received?
Upon completion, you'll receive an automated email confirming your order. Please retain this email for future reference until you receive your package. If, for any reason, the confirmation email doesn't appear in your inbox, please check your spam or junk folder. If you still cannot find it, kindly contact our support team at contact@dalas.shop, and we'll swiftly resolve the issue for you.
Can I change my billing or shipping information?
Please get in touch with us at contact@dalas.shop for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet.
If I would like to make a gift purchase. Can you send my order to a different address?
Yes, we can send your order to a different address.
How can I contact DALAS customer service?
>You can contact our customer service team via email at contact@dala.shop
How long until I receive my package?
Currently, we offer standard free shipping with an estimated delivery time of 7–10 business days for all orders.