At DALAS, we are committed to delivering your orders swiftly and efficiently, ensuring that you receive your orders in perfect condition and on time. Our goal is to provide a seamless and enjoyable shopping experience, so you can focus on your well-being and relaxation.
Shipping Destinations
We proudly offer shipping to the following countries:
- United States & Canada
- United Kingdom & Irland
- Europe : France, Germany, Spain, Netherlands, Sweden, Belgium & Luxmburg
- Australia
If you are outside these regions, please contact our customer service team for assistance with alternative shipping options.
Free Shipping
We believe in providing exceptional value to our customers, which is why we offer free shipping on all orders to all countries. There are no hidden fees or extra charges at checkout—what you see is what you pay.
Shipping Times
We strive to deliver your order as quickly as possible. Our estimated shipping times are as follows:
- United Kingdom: 4-7 business days
- United States: 3-6 business days
- Canada: 4-8 business days
- Australia: 4-7 business days
- Ireland: 4-7 business days
- Europe: 3-6 business days
Please note that these are estimated delivery times and may vary slightly depending on external factors such as postal delays or customs processing times in your country.
Order Processing
To ensure prompt delivery, we process all orders within 1-2 business days. Orders are made and processed from our inventories located in Morocco. Our team works diligently to pick, pack, and dispatch your order as quickly as possible.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment and stay updated on its status. If you have any questions about your shipment or need assistance tracking your order, please feel free to reach out to our customer support team.
Delivery Issues
If your order has not arrived within the expected time frame, please contact us immediately. We will work with our shipping partners to resolve any issues and ensure you receive your order promptly. Your satisfaction is our priority, and we are here to help.
Additional Taxes and Charges
Please note that additional shipping charges may apply based on your location and the size of your order. You are responsible for all applicable taxes and fees associated with your purchase, including but not limited to:
- Sales Tax
- Value-Added Tax (VAT)
- Customs Duties
- Excise Duties
Damaged Items
If your order arrives with any damage, please notify us within 5 days of receiving the item. Our team will work promptly to resolve the issue and ensure your satisfaction.
For further assistance, feel free to contact us at
Contact Us
If you have any questions or concerns about our shipping policy or your order, please do not hesitate to contact us at contact@dalas.shop. We are here to assist you and ensure that your experience with DALAS is nothing short of exceptional.
FAQs
1. Can I change my shipping address after placing an order?
Yes, if your order has not been processed yet, you can contact our customer service team to update your shipping address.
2. What if my order arrives damaged or incorrect?
Please contact our customer service team immediately if your order arrives damaged or incorrect. We will arrange for a replacement or refund as per our return policy.
3. Do you ship internationally outside of the UK, US, Canada, Australia, and Ireland?
Currently, we only offer shipping to the UK, US, Canada, Australia, and Ireland. For other destinations, please contact our customer service team for assistance.