Guaranteed 14-Day Return Period
At DALAS, our commitment is to provide high-quality products that meet your needs and expectations. Understanding that returns or exchanges may occasionally be necessary, we aim to make this process as straightforward as possible. This policy outlines our return and exchange terms, in accordance with UK law.
1. Your Right to Cancel
Under UK law, you have the right to cancel your order within 14 days of receiving your goods without any need to provide a reason. This period starts from the day you receive your items. To cancel, inform us via a clear statement (e.g., by letter, email, or fax). Using the attached model cancellation form is optional.
2. Conditions for Returns
Eligible Products:
Products must be returned in their original, unused condition with all packaging and labels intact.
Products must not be used, worn, or show any signs of damage, pet hair, or stains.
The original packaging, accessories, manuals, and parts must accompany the product.
Non-Eligible Products:
Used personal health and hygiene products, unless faulty.
Customized or personalized items.
Perishable or short shelf-life items.
3. How to Return an Item
Step-by-Step Return Process:
Contact Us: Email us at contact@dalas.shop within 14 days of receiving your order, including your order number, reason for return, and whether you prefer a refund or an exchange.
Receive Instructions: We will provide return instructions, including the return address.
Pack the Item: Securely pack the item in its original packaging, including all accessories and parts.
Ship the Item: Send the item to the provided address, ensuring you obtain proof of postage and insurance. DALAS is not responsible for items lost or damaged in transit.
Inspection: Once received, we will inspect the item to ensure it meets our return conditions.
Refund/Exchange: If approved, we will process your refund or exchange within 14 days.Refunds will be made to the original payment method.
Return Address:
DALAS Returns Department
1 Vincent Square
Westminster
London
4. Refunds
Refund Process:
Refunds will be processed within 14 days of receiving the returned item.
Refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the product is defective or there was an error on our part.
Partial Refunds:
Items not in original condition or missing parts may receive a partial refund.
Shipping Costs:
You are responsible for return shipping costs unless the item is defective or we made an error.
5. Exchanges
Exchange Process:
Follow the same steps as the return process.
Indicate the desired exchange item. If there's a price difference, we'll arrange for any additional payment or refund.
Exchanges are subject to stock availability.
Shipping for Exchanges:
We cover shipping costs for sending the replacement item. You are responsible for return shipping costs unless the item is defective or we made an error.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 14 days of receipt. We will arrange for a replacement or refund and cover return shipping costs.
7. Exclusions
Non-Returnable Items:
Opened and used personal care items.
Gift cards and downloadable software products.
Final sale or clearance items.
Health and Hygiene Products:
We cannot accept returns for used or opened personal care items for health and hygiene reasons.
8. Contact Us
If you have any questions about our return and exchange policy, contact our customer support team:
Email: support@dalas.shop
Phone: +44 (0) 7822 032218
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM GMT
We value your satisfaction and strive to ensure you have a positive shopping experience.